1.1 What these terms cover.
These are the terms and conditions on which we supply our products. By using this site and all LAND DOCUMENTS LTD services, you agree to the latest terms and conditions displayed here and are expected to keep up to date with them.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are.
We are LAND DOCUMENTS LTD Company number 14140573.
We are not affiliated with any UK Government department or organisation. We are a user of HM Land Registry’s business services which enable us to provide documents for our users.
https://www.gov.uk/government/organisations/land-registry
2.3 How to contact us.
You can contact us by our online form or by the email provided in the footer
2.4 How we may contact you.
If we have to contact you, we will do so by telephone or by writing to using your provided email.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order.
Our acceptance of your order will take place when you have selected you agree to our “terms of service” on our website, made a payment and received a notification confirmation email, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of:
- Being unable to source products which couldn’t have been anticipated.
- A user of our services being under the age of 18
- We have probable cause to suspect that you are committing a criminal or fraudulent act
- Being unable to meet the delivery date you have specified.
- Errors on this website or in any of our services
3.3 You must be in the UK to receive our services.
3.4 Acting on behalf of a third party.
We require confirmation of that individual’s consent and that the individual is not in breach of any of the requirements of these terms.
4. YOUR RIGHTS TO MAKE CHANGES
YOUR RIGHTS TO MAKE CHANGES If you wish to make a change to anything you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).
5. OUR RIGHTS TO MAKE CHANGES
Minor changes to the services may happen to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements, and where these changes will not affect you. In addition, if we have to make more significant changes, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
6. PROVIDING THE SERVICES
6.1 When we will provide the services.
6.1.1 We offer an online service.
Estimated delivery times are shown at checkout.
Your order is expected to contain valid information prior to us submitting your details to HM Land Registry. Thereafter, we shall assist you searching for the relevant documents you have purchased.
6.2 We are not responsible for:
6.2.1 For delays outside our control.
If our supply of the services is delayed by an event outside our control (including the actions or omissions of you or a third party) then we will contact, you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event;
6.2.2 Where you do not allow us access to provide services (where applicable).
If you do not allow us to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange performance of the services we may end the contract and clause 9.2 will apply.
6.3 We may need certain information from you so that we can supply the services to you
for example, that set out in the order process. We will contact you to ask for this information where it is not provided, appears incorrect or incomplete. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
6.4 Reasons we may suspend the supply of services to you.
We may have to suspend the supply of services to:
6.4.1 deal with technical problems or make minor technical changes;
6.4.2 update the services to reflect changes in relevant laws and regulatory requirements;
6.4.3 make changes to the services as requested by you or notified by us to you (see clause 5).
6.5 Your rights if we suspend the supply of the services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract for the services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
6.6 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute any unpaid invoice (see clause 11.6). As well as suspending the services we can also charge you interest on your overdue payments (see clause 11.5).
6.7 Our services to you will be considered completed when the purchased documents are delivered by post or email.
7. If you provide incorrect details and we are unable to contact you via the contact details (phone, email) provided at checkout after 2 months you will not be entitled to a refund.
8. YOUR RIGHTS TO END THE CONTRACT
You lose the right to request cancellation after are services are completed as you agreed to this acknowledgement that you would lose your right to cancel once the contract had been performed fully.
If your order has not been processed within the standard 14 day UK law cancellation period we will issue a full refund.
In all other cases (if we are not at fault and there is no right to change your mind).
9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
9.1.1 you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due or
9.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our products.
9.2 You must compensate us if you break the contract.
9.3 We may withdraw the products. We may write to you to let you know that we are going to stop providing the products. We will let you know as soon as reasonably practicable in advance of the supply of the products and will refund any sums you have paid in advance for that which will not be provided.
10. IF THERE IS A PROBLEM
If you need to contact us about a problem our contact details are listed in the footer of this website.
11. PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the products will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the prices advised to you are correct. However please see clause 11.3 for what happens if we discover an error in the price.
11.2 When you must pay and how you must pay. We accept payment via paypal. Payment must be completed upon placing the order.
11.3 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We use reasonable endeavours to ensure that the data on the Service is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Service. We do not guarantee that the Service will be fault free and do not accept liability for any errors or omissions. We are not responsible for loss or damage you suffer
12.2 We are not liable for business losses. We only supply our products for domestic and private use. We will therefore have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
No personal information is sold or passed onto any third parties. Any orders placed we store on a secure server for 90 days in case we need to refer back to your order. After 90 days all data is deleted.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
